Privacy Policy
Last updated: January 13, 2026
Our commitment: at ClapDiet we believe your health data belongs to you. We are committed to protecting your privacy and to being transparent about how we use your information.
This policy is available in several languages for your convenience. If a translation and the English text disagree, the English text governs.
1. Information We Collect
We collect the information you give us directly:
Account information
- Name and email address
- Password (securely hashed, never stored in plain text)
- Profile information and preferences
Health data
- Health conditions you choose to share
- Lab results you upload (photos are processed and can then be deleted)
- Dietary preferences and restrictions
- Nutrition tracking data
Usage data
- App usage patterns and feature interactions
- Device information (for mobile app functionality)
- Crash reports and error logs (to improve stability)
2. How We Use Your Information
We use your information exclusively to:
- Personalize recommendations: analyze your health conditions and lab results to suggest foods that suit your specific needs
- Track nutrition: help you monitor your dietary intake and your progress
- Improve our services: aggregate anonymized data to enhance our food database and our recommendation algorithms
- Communicate with you: send essential account notifications and optional health reminders
- Provide customer support: answer your questions and resolve issues
3. Data Security
We apply comprehensive security measures:
- Encryption in transit: all data is transmitted over TLS 1.3
- Password storage: we hold a bcrypt hash, never the password itself
- Secure authentication: short-lived JWT tokens with a secure refresh mechanism
- Access controls: strict role-based access to user data
- Access trails: sign-ins, password changes and administrator actions are recorded and kept for 90 days
- Biometric protection: support for Face ID and Touch ID on mobile devices
4. Data Sharing
We do NOT sell your personal information. Your health data is never sold to advertisers, data brokers, or third parties.
We share your information only in these limited circumstances:
- With your explicit consent: when you authorize sharing with healthcare providers
- Service providers: trusted partners who help us operate the service (cloud hosting, for example), bound by strict confidentiality agreements
- Legal requirements: when required by law, subpoena, or court order
- Safety: to protect the rights, safety, and property of our users or the public
5. Notifications and Communications
We may send you:
- Essential notifications: account security alerts, password resets, and important updates
- Optional notifications: meal reminders, health tips, and achievement celebrations (these can be turned off)
- Marketing (opt-in only): new features and product announcements
You can change your notification preferences in the app settings at any time.
6. Your Rights
You keep full control over your data:
- Access: view all the personal data we hold about you
- Correction: update inaccurate or incomplete data
- Deletion: request complete deletion of your account and your data
- Export: download your data in a portable format (JSON or CSV)
- Opt out: unsubscribe from marketing communications
- Restrict processing: limit how we use your data
To exercise these rights, open the Privacy section of your account settings, or email us at privacy@clapdiet.com.
7. Data Retention
We keep your data only as long as it is needed:
- Active account: data is kept while your account is active
- After a deletion request: data is permanently erased within 30 days
- Backups: removed from backup systems within 90 days
- Anonymized data: aggregated, de-identified data may be kept for research
8. Children’s Privacy
ClapDiet is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will tell you about any material change by posting the new policy on this page and updating the date above. We encourage you to review it periodically.
10. Contact Us
If you have any questions about this Privacy Policy or about how we handle data, please contact us:
Email: privacy@clapdiet.com
Address: ClapDiet, Inc., Privacy Team — Suite C, 16644 - 71 St, Edmonton, AB. T5Z 0N5, Canada.