Troubleshooting Sync Issues

Data not appearing across devices? Here's how to fix it.

Quick Fixes

Try these first (they solve most issues):

1. Pull to Refresh

On any screen, pull down to force a sync.

2. Check Internet

WiFi or cellular connected?

Try opening a webpage

Airplane mode off?

3. Force Close and Reopen

Close the app completely

Wait 10 seconds

Reopen

4. Sign Out and In

Go to Settings > Account

Tap Sign Out

Sign back in

Wait for sync to complete

Specific Issues

Data Missing on New Device

Just signed in on a new device?

Ensure you're using the correct account

Wait for initial sync (can take a few minutes)

Check if data appears after a few minutes

Force refresh by pulling down

Still missing?

Check if data exists on original device

Check if you accidentally used a different account

Changes Not Appearing

Made changes on Device A, not showing on Device B?

On Device A:

- Check for sync icon (uploading)

- Wait for it to complete

- Force refresh

On Device B:

- Pull to refresh

- Check internet connection

- Force close and reopen app

Sync Stuck

Sync seems to be running forever?

Check internet speed

Large data sets take time

Wait 5 minutes

If still stuck:

- Force close app

- Clear app cache

- Reopen and sign in

Sync Conflict

Same item edited on multiple devices?

ClapDiet usually resolves automatically (most recent wins).

If prompted to choose:

Review both versions

Select the one to keep

Changes are merged

Advanced Troubleshooting

Clear App Cache

iOS:

Delete and reinstall the app

Android:

Go to Settings > Apps > ClapDiet

Tap Storage > Clear Cache

Reopen app

Web:

Clear browser cache

Clear cookies for clapdiet.com

Refresh page

Check Account

Ensure same account everywhere:

Go to Settings > Account on each device

Verify email address matches

If different, sign into correct account

Update the App

Outdated apps can have sync issues:

Check app store for updates

Update to latest version

Restart app

Check Server Status

Is ClapDiet having issues?

Visit status.clapdiet.com

Check for outages

Wait if there's a known issue

Preventing Sync Issues

Best Practices

Keep app updated

Maintain stable internet when syncing

Wait for sync to complete before closing

Don't edit same item on multiple devices simultaneously

Offline Changes

If you worked offline:

Changes are stored locally

Reconnect to internet

Open app—sync happens automatically

Don't close until sync completes

When to Contact Support

Tried all steps above

Data is permanently missing

Sync has been broken for days

Error messages appearing

Include:

Steps you've tried

Device types

Error messages

When it started

Contact Support →

Related Articles:

Syncing Across Devices

Offline Mode