Start here, because it changes what is worth trying: ClapDiet does not sync
between devices. There is no second copy of your data on your phone to be
reconciled with the one on your account. Every screen reads your account when
you open it, and every entry is written to your account when you save it.
The one thing that waits is on the web: food and water you log in the web app
while offline are saved in that browser and sync once you reconnect. Until then
they show as waiting to sync, and only that browser has them.
Apart from those, there is nothing that can be stuck, half-finished or out of
order. When
something is missing on one device, it is almost always one of three things,
and none of them is sync.
How this worksThe three causes, in order of likelihood
1. A different account
By a wide margin the most common. It is easy to end up with two accounts
without noticing — signing up with an email address on one device and with
Google or Apple on another creates two separate accounts that look identical
from the outside.
Check the email address shown under Settings > Profile on the web, or
Settings > Account in the app, on each device. If they differ, that isyour answer: sign out on the device showing less, and sign back in with the
other address.
2. The screen has not reloaded
Screens hold what they loaded for a few minutes so that moving back and forth
does not re-fetch constantly. If you changed something elsewhere in the last
few minutes, pull down to refresh — or leave the screen and come back.
3. You are looking at a different day
Daily totals are worked out in your account's timezone. If that timezone is
wrong, entries can appear on the day either side of the one you expect. Check it
under your profile.
When nothing loads at all
That is a connection problem rather than a data problem. The mobile app cannot
detect that you are offline, so it shows an error or an empty screen instead of
saying so — see Offline mode, which also
explains what the web app keeps while you are offline, and why anything you
logged in the mobile app without a connection is not waiting to be uploaded.
New device, nothing there
There is no initial sync to wait through. Sign in and your data is there
immediately. If it is not, go back to cause 1 above — it is the account, not the
transfer.
The same entry twice
If you logged something on two devices within a minute of each other, you have
two entries rather than one merged one. Delete the one you do not want. You will
never be asked to resolve a conflict, because there is no second version to
conflict with.
Things that will not help
Worth naming, because they are the reflexes:
nothing else.
only those are queued, and they arrive once that browser is back online.
Nothing else is queued, so nothing else arrives later.
Signing out and back in is the one classic move that does help, and only
because it resolves cause 1.
Still missing
Email support@clapdiet.com rather than re-entering it, and say what is missing,
roughly when you entered it, and on which device. We would rather find out where
it went.
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