Common Issues & Solutions

Quick fixes for problems you might encounter.

Login Issues

Can't Sign In

Symptoms: Wrong password error, can't access account Try These:

Check for typos in email

Try "Forgot Password" to reset

Check if Caps Lock is on

Clear browser cache and try again

Try a different browser

Still stuck? Contact support

Session Expired

Symptoms: Logged out unexpectedly Why it happens: For security, sessions expire after inactivity Solution:

Enable "Remember me" for longer sessions

Check if cookies are enabled

App Not Loading

Blank Screen

Try These:

Refresh the page (Ctrl/Cmd + R)

Clear browser cache

Disable browser extensions

Try incognito/private mode

Try a different browser

Slow Loading

Try These:

Check your internet connection

Close other browser tabs

Clear cache and cookies

Update your browser

Try at a different time (server load)

Food Logging Issues

Can't Find a Food

Solutions:

Try different search terms

Search by brand name

Search by generic name

Use barcode scanner

Create a custom food

Learn more about searching

Wrong Nutrition Info

What to Do:

Check portion size is correct

Try a different brand/version

Report incorrect data (flag icon)

Use a different entry

Create custom food with correct info

Lab Upload Issues

Upload Failed

Common Causes:

File too large (max 10 MB)

Wrong format (use PDF or image)

Poor image quality

Connection issue

Solutions:

Check file size

Convert to PDF if needed

Ensure good image quality

Try again with better connection

Lab upload guide

Not Extracting Data

Why it happens: AI couldn't read the document Solutions:

Ensure clear, high-quality scan

Check all pages uploaded

Use manual entry instead

Try re-uploading

Contact support

Sync Problems

Data Not Syncing

Quick Fixes:

Pull down to refresh

Check internet connection

Force close and reopen app

Sign out and back in

Update the app

Full sync guide

Missing Data

Check These:

Signed into correct account?

Data on a different device?

Was data deleted?

Filter settings hiding data?

Notification Issues

Not Receiving Notifications

Check:

Notifications enabled in app settings

Notifications enabled in phone settings

Do Not Disturb is off

Battery optimization (Android)

Notification settings guide

Payment Issues

Payment Failed

Common Causes:

Card expired

Insufficient funds

Card blocked

Billing address mismatch

Solutions:

Update payment method

Check card with your bank

Try a different card

Contact support

Billing help

Can't find your issue? Contact our support team