Contact Support
We're here to help! Here's how to reach us.
In-App Support
The fastest way to get help:
This includes your account info automatically (so we can help faster).
Email Support
Email us directly:
What to Include
Help us help you faster:
Response Times
PriorityTypical Response Critical (can't access account)2-4 hours High (feature broken)4-12 hours Medium (questions)12-24 hours Low (feedback)24-48 hours During business hours (9 AM - 6 PM EST, Mon-Fri)Before Contacting Support
Check These First
Try These Steps
Many issues are resolved with these simple steps!
What We Can Help With
✅ Account access issues
✅ Billing and subscription questions
✅ Technical problems
✅ Feature questions
✅ Bug reports
✅ Data concerns
What We Can't Help With
❌ Medical advice (we're not doctors)
❌ Specific diet recommendations (consult professionals)
❌ Interpreting lab results (talk to your healthcare provider)
Status Page
Check if there's a known outage:
status.clapdiet.comIf there's an outage, we're already working on it—no need to contact support.
Feedback Welcome
Not reporting a problem? We still want to hear from you:
Use the Feedback option in the app or email feedback@clapdiet.com.
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