Support is by email. There is no in-app ticket form, no live chat and no phone
line, so an email is not the slow path — it is the only path, and it goes
straight to the people who can act on it.
How to reach us
The Help screen in the app and the contact page both open your
email app addressed to the general inbox. That is all they do — no form and no
attachment is sent behind the scenes.
What to include
Nothing is collected automatically, so what you write is all we have. The
difference between one reply and four is usually these five lines:
If there is an error message, copy the words exactly. "It says something about
a network error" and the actual text are very different starting points.
Before you write
Two things resolve most of what reaches us:
missing data, notifications
If you are reporting something broken rather than asking a question,
Report a bug covers what to send.What we can help with
What we cannot help with
results and your logs say; deciding what to do about them is a conversation
with your own clinician.
How long a reply takes
We are a small team and we do not publish a response-time guarantee, because we
would rather not promise one we cannot keep. Anything about losing access to an
account or to data is looked at first.
Suggestions
Not reporting a problem? Send ideas to feedback@clapdiet.com —
Feature requests explains whatmakes one easy to act on.
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