Report a Bug

Found something broken? Help us fix it by reporting effectively.

Quick Bug Report

In-App

Go to Settings > Help & Support

Tap Report a Bug

Describe the issue

Include screenshot (optional)

Submit

This automatically includes device info and logs.

Shake to Report (Mobile)

Enable in Settings > Help & Support

Shake your phone when bug occurs

Fill out the report

Submit instantly

What Makes a Great Bug Report

Include These Details

What happened?

Describe the problem clearly.

"The app crashed when I tried to log breakfast"

NOT "App doesn't work"

What did you expect?

What should have happened instead?

Steps to reproduce:

Step one I took

Step two I took

Then the bug happened

Screenshots/Video

A picture is worth 1000 words. Show us:

Error messages

Unexpected behavior

Before/after states

When did it start?

First time ever?

After an update?

Random occurrence?

Device Information

We collect this automatically, but if emailing:

Device (iPhone 15, Pixel 8, etc.)

OS version (iOS 17.2, Android 14)

App version (found in Settings)

Browser (if web)

Example Bug Reports

Good Report ✅

> Title: App crashes when uploading lab PDF over 5MB

> Steps:

> 1. Go to Labs section

> 2. Tap Upload

> 3. Select a PDF file > 5MB

> 4. App immediately crashes

> Expected: Upload should start or show error message

> Device: iPhone 14, iOS 17.1, ClapDiet v2.3.1

> Frequency: Every time

Poor Report ❌

> "App crashes sometimes. Please fix."

What Happens Next

Received: You get confirmation

Triaged: We review and prioritize

Investigated: Developer looks into it

Fixed: Bug is resolved

Released: Fix goes out in update

Closed: You're notified (if requested)

Priority Levels

PriorityDescriptionTarget Fix Time CriticalApp unusable, data loss24-48 hours HighMajor feature broken3-5 days MediumFeature partially workingNext release LowMinor/cosmeticFuture release

Already Known Issues

Before reporting, check if it's already known:

Status page

Release notes for known issues

Search help center

Privacy Note

Bug reports may include:

Device information

App logs

Screenshot content

We only use this to fix bugs and delete after resolution.

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