Account Recovery

Can't access your account? Here are the steps to get back in.

Common Issues & Solutions

Forgot Password

Reset your password →

Lost 2FA Access

If you can't access your authenticator app or phone:

Use a backup code (you received these when setting up 2FA)

If you don't have backup codes, contact support

Email Not Working

If you no longer have access to your email:

Contact support

We'll verify your identity through alternative methods

This process takes 24-48 hours

Account Locked

Your account may be temporarily locked after multiple failed login attempts:

Wait 15 minutes and try again

Make sure caps lock is off

Try the password reset option

Identity Verification

When recovering an account without email or 2FA access, we may ask for:

Information from your profile (date of birth, etc.)

Recent activity details

Payment information (last 4 digits of card, if applicable)

Any previous email addresses used

This protects your account from unauthorized access.

Recovery Timeline

SituationTime to Recover Password resetImmediate Using backup codesImmediate 2FA recovery (with support)24-48 hours Email change (with support)24-48 hours Complex casesUp to 5 business days

Preventing Future Lockouts

To avoid getting locked out again:

Save backup codes in a secure location

Set up multiple 2FA methods if available

Keep your email updated and accessible

Use a password manager to remember your password

Add a phone number for SMS backup codes

Contact Support

If none of the above solutions work:

Visit our contact page

Select "Account Recovery" as the topic

Provide as much information as possible

We'll respond within 24 hours

Related Articles:

Password Reset

Two-Factor Authentication